|FAQ & INFO|
We welcome your questions and feedback. Feel free to contact us by phone,or email. For the fastest answer, read our frequently asked questions below. Precious Invitations is an online invitation boutique and conducts business solely on the web. All orders are shipped via Canada Post or shipping courier of your choice.
When should I place my order for invitations?
We recommend that you order your invitations from Precious Invitations 4-6 months before your wedding. This time frame allows enough time for:
While these time frames allow us to provide you with the best level of customer service and quality, rush production is available if necessary. Please see our Rush Policies for details regarding a “rush” order.
Is Rush Service available and what does it cost?
Yes, we can accommodate rush requests. Rush orders are treated with urgency on all fronts, but we still take the same care from a design and production standpoint. Thus, all Rush Order customers will receive their complimentary electronic proof within 1-3 business days. Upon your proof approval, we will send hardcopy proof immediately via express post, or proceed with production of your order. For more details please read Our Turnaround Time.
How do I know if my order was placed?
You should receive a confirmation e-mail within minutes of completing the payment process confirming that we received your order. If this does not occur, please email us for assistance
What happens after I submit my order?
If your order is delayed for any reason, we will let you know right away. Remember, we cannot proceed without your final proof approval, so please be sure that we have your accurate contact information – and be on the lookout for email correspondence from Precious Invitations!
How do I expedite my order?
You can choose Rush Service and Expedited Shipping (1-3 days). Both options can be reviewed and selected at checkout. Please refer to Our Turnaround Time.
How do I place a re-order?
Please contact us to discuss placing a re-order
Do you have a minimum quantity requirement?
Yes, we require a minimum order quantity of 10 for each product.
Will I get a proof of my order before it's printed?
Of course! Two free digital proofs are included with every order of stationery, additional digital proofs are $19.97 per item. Hardcopy proof is extra. Under no circumstances will Precious Invitations proceed with an order without your proof approval.
When will I receive my proof?
Please refer to Our Turnaround Time for details.
What item(s) will be in my proof?
You will receive a proof of every item that you’ve ordered, including envelopes.
Will changes to my proof cost extra?
We are happy to provide up to 2 digital proofs for each and every item that you buy. More revisions/proofs can be provided, additional digital proofs are $19.97 per item.
What if I approve a proof that contains an error?
While we work closely with our clients and try to alert them when we notice a potential typo or error, the responsibility for identifying and correcting mistakes to the proofs lies with the customer. With so many unusual spellings of names and venue locations, not to mention the myriad styles of wording wedding invitations, we must trust our clients to check (and double check!) that everything is worded and spelled the way you want it.
Rest assured that any errors made by Precious Invitations will be corrected immediately at no cost the customer. Errors overlooked by the customer and identified after final proof approval will only be corrected and reprinted at the expense of the customer with a 40% discount of the original price.
Will my wedding invitations come with envelope?
Yes, all invitations and coordinating cards include 80 lb envelopes of your color choice.
Can my envelopes be shipped ahead of my invitations?
No problem. We can typically ship your envelopes within 1 week of your proof approval to give you a head start on addressing. Just indicate this choice in the “Special requests” section of the ordering form. Please note that you will be responsilbe for the additional shipping charge if you choose this service.
Can I order extra envelopes?
Yes, you can order additional envelopes in increments of 5. We charge $ 0.50 per envelope. You can order it here
Do you print return address on Invitation Envelopes?
Yes, we provide return address printing on the back flap. This option is available in the ordering form for $0.49 fee per envelope.
Do you print mailing address on Response Card Envelope?
Yes, we provide mailing address printing on the front of the response card envelope. This option is available in the ordering form for $0.49 fee per envelope.
Can my envelopes be printed in a pattern that matches my invitations?
Absolutely! All of our wedding invitations can be customized with matching envelope designs printed in your choice of colors.
Can I add or remove certain elements (paper layers, ribbon, crystals, etc…) to an invitation?
You can customize our invitations with the addition or removal of nearly any design element you see on our site! Many of these options are available in the ordering form. However, if you don’t see a particular item you are looking for, just contact us to discuss your specific request and we’ll help you get the exact look you want.
Can I change the layout or design of the invitation I am interested in?
Absolutely! Precious Invitations specializes in custom stationery, and we love to work with our customers to tailor each invitation to perfectly reflect your individual style. All of our designs are flexible and interchangeable. If you’d like to adjust the layout or design, just indicate the changes you’d like made when you place your order. One of our design consultants will get in touch with you directly to fine tune your ideas. Don’t see exactly what you want in one of our existing designs? Consider working with our designers to create an entirely new custom design!
I have my own artwork, can Precious Invitations print it?
Generally, yes! As long as you hold ownership of the artwork or have written permission to use it. However, we prefer to take a look at your art files before we can answer that question confidently. Please contact us to discuss the details.
How do I order samples?
You really need to see and touch our products to truly appreciate them! We offer samples of every wedding invitation featured on the Precious Invitations website. Wedding invitation samples will be accompanied with matching set items and swatch palette with available paper colors. Samples of all of our products can be ordered here.
What's Included in Each Sample Set?
- Invitation & Envelope
- Response Card & Envelope
- Reception Card
- Swatch Palette of all colors available
When will I receive my samples?
Your samples will be shipped within 1 to 2 business days via Canada Post. Samples can be sent via expedited shipping for an additional fee. If you would like us to expedite shipping on your sample(s), please make the proper selection during the checkout process.
Can I customize the color of my samples?
No. We do not currently accept custom color requests for samples, however; swatch palette of all colors available will be included with your sample set.
TERMS AND CONDITIONS
Who do I contact if my order is incorrect or damaged?
Please contact us right away if any part of your order is incorrect or damaged. We ask that you inspect your order carefully once it arrives! If for any reason you are not satisfied with your order, contact us immediately so that we may evaluate your request and determine the best way to address it. We cannot repair, replace, or compensate for defective products if a complaint is submitted more than 14 days after the order has shipped.
What is your return policy?
We are confident that you will be happy with the quality of our products, but if you are not satisfied with your order for any reason, please contact us within 14 days of receiving your order. Once you notify us, we will offer you a full refund, and ask you to return the order in its original form and packaging. We will issue a refund within two business days of receiving of the shipment.
We reserve the right to reject any returns and exchanges that do not meet these conditions.
Please note it is your responsibility to review your proof carefully for errors, typos etc. If an error was made on our part, however, we will promptly redo your order at no cost and ship it to you as soon as possible. Errors overlooked by the customer and identified after final proof approval will only be corrected and reprinted at the expense of the customer with a 40% discount of the original price.
Can I cancel my order?
Yes, we will refund your full purchase price when you cancel your order. Your order is very important to us and our talented designers put a great amount of time and effort into each and every proof that is created for our wonderful customers.We understand that sometimes things change. If you need to cancel your order, please let us know as soon as possible.
A $100 cancellation fee applies when:
What payment method do you accept?
We accept Visa, MasterCard, and American Express. All credit card payments are processed securely via PayPal's website.
What shipping methods do you use? How do you pack your items?
At Precious Invitations, Canada Post is the preferred shipping choice, however if you feel more comfortable with an alternate carrier please inquire. The Precious Team personally packs every box shipped to our customers and extreme care is taken to ensure your items arrive in perfect condition.
Can my order be shipped to a different address than billing address?
No, all orders will be shipped to the billing address indicated on the PayPal`s page. Please keep this in mind when placing the order. There are no exceptions to this policy as we must abide by PayPal's terms of service.
What are your shipping costs?
Up to 50 invitation sets – $15.00-$25.00
100-200 invitation sets – $45.00-$60.00
For international orders different fees apply and please note that duty, and/or brokerage fees charged are your responsibility.
When will my order ship?
Once we receive approval of your proof, your order goes into production which takes from 2 to 3 weeks. You will receive notification via email regarding your estimated ship date, once your proofs are approved.